Refund policy

We work hard to handcraft your BioThane leashes and want you and your dog to be satisfied! Please review our returns & exchanges guidelines below:

To be eligible for a return or exchange, the BioThane leash must be unused, in its original condition, and shipped within 10 days from the date of when it was received.

To initiate a return or exchange, please email us at info@shopkonos.com and provide your order details and the reason for the return or exchange.

Returns will be subject to a 40% restocking fee.

Customers will be responsible for paying for all shipping costs related to returns and exchanges.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as all proteins of KONOS treats). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.